General Information

WHAT TO EXPECT.

Deliveries on all orders
Q-Photo is pleased to announce it’s partnership with delivery service, Aramex. The partnership will allow customers greater access to Q-Photo’s wide range of products, providing its customers with another convenient way to shop.

Safe Delivery Adherence.
The drivers will at all times have a hand sanitizer or latex gloves and a face mask. No physical contact will be made between the driver and the customer, and a safe social distance will be complied with at all times.

Safe Delivery Tips for customers.
When receiving an order we encourage customers to comply with the following:

• > Sanitize your hands or wash with soap and water for 20 seconds;
• > Wear a face mask;
• > Practice a safe social distance;
• > Unbox goods and safely discard of the packaging

In-store safe shopping.
Q-Photo remains committed to the fight against the spread of Covid-19. The health and safety of all our customers and staff is our top priority.
With adherence to Covid-19 preventative measures, our Q-Photo store have a hand sanitizer at entrance, exits and high touch point areas throughout the store. Increased cleaning staff, visor mask for staff, trolley wipes and safe social distancing indicators on the floor (floor decals).

Limited number of shoppers in the store.
In the interest of you and your health, we have limited the number of shoppers at our stores beginning March 21, 2020. This is in line with the ideals of social distancing in order to reduce the spread of the virus. Please look out for our posters at stores and floor decals that highlight effective social distancing methods to be practiced while shopping.

How to reach us.
Our call centre staff have been reduced as we observe social spacing in the offices, this may lead to longer waiting times. Customer are encouraged to visit our webpage and contact us via email: clientcare@qphoto.co.za  or call us on 087 359 1134 for frequently asked questions, We will have dedicated teams working ,who will continue to service emails, website and queries through our social media pages.

What happens if my order is under R750?

You do not qualify for free shipping, so we suggest you add something to the shopping cart. Alternatively, you will be charged R130 for door-to door delivery.

Do courier charges differ when not ordered through the website or software?

Yes, the free shipping is an exclusive offer when ordering through our website or software, this offer does not apply when any odd sized orders are placed outside of the website. All other orders will be charged at R130.00 per order for delivery.

How do I make changes to my shipping instructions?

The moment we receive your order we start working on it in in order to deliver it to you in the fastest time possible. We understand that mistakes happen, so we will accept changes to your shipping address within 24 hours of placing you order.

You will need to phone us immediately and confirm your shipping address changes with a follow-up email. If you placed your order when our Client Care was closed, please phone us as soon as we are open and we will try our best to assist you.

What does it cost to make changes to my shipping instructions?

Changes to shipping instructions will be charged an administration fee of R150 over and above the courier costs if any.

If I change my shipping instructions from courier to store collection do I get a credit?

Changes to shipping instructions attract an administration fee which will be waived if you change from courier collection to store collection, therefore there will be no refunding of courier fees.

How long does it take for an order to be delivered to me?

After production, delivery to your doorstep can take anywhere from 2 to 3 working days. However, during peak seasons please allow for up to 5 working days.

What happens if I am not at home to receive the order?

The courier will contact you up to 3 times, if you are unavailable and they cannot make delivery, the order will be returned to Q-Photo. We will contact you for delivery arrangements which will be for your cost.

Can I track my order delivery progress with the courier?

Yes, your waybill number has been sent to you by Q-Photo via SMS and email. Please use this number to track your order with the following links below;

Door-to door > click here.

Which countries are considered international?

All countries outside South African borders.

If I am from a country outside of South Africa do I have to pay import duty?

Import Duties apply to customers who reside in another country receiving orders from Q-Photo. Depending on your country and the products ordered import duties range from 10 % or more than 40 %. Please check with the relevant authorities or any international shipping company.

Do you allow third party courier services

Unfortunately, not, Q-Photo does not allow any other courier companies for shipping and work exclusively through our preferred provider(s) to bring you the best service.